x360Sync - Retrieve logs from the Mac Desktop Client

Overview 

When the x360Sync desktop client is not synchronizing as expected, the first step in diagnosis is to gather the logs from the x360Sync desktop client and deliver the zipped folder to Axcient Support.

This article describes how to gather the logs from a desktop client running on a Mac.

Instructions 

1. From Finder, click the Go menu and select Go to Folder.
   
   

2. In the Go to Folder dialog box, enter ~/.anchor/ and click the Go button.

3. As a best practice, copy the log files into a separate folder. You can then compress the folder and send the log files to Axcient Support through file transfer, email, or share link. 

Note: You can also retrieve logs from the Windows desktop client and the Machines tab in the administrative web portal.