x360Cloud (CloudFinder) - Unable to Back Up Microsoft 365 User Emails

Issue

Unable to back up Microsoft 365 user emails. 

Solution

Your administrative user needs to implement the User Impersonation in Microsoft's Exchange Online. 

How to configure Exchange Online Impersonation:

1. Log in as administrator at https://portal.microsoftonline.com/

2. Go to the ‘Exchange” Admin section.

3. In ‘Exchange admin center’ go to Permissions> Admin roles and choose Discovery Management

4. On the Discovery Management screen, the ‘ApplicationImpersonation’ role should be added (+ button), and the admin should be a member.