How to start a new chain:
- In ShadowProtect manage the agent in question
- Perform a full backup
- Verify the name of the current chain by looking at the Backup Jobs tab in ShadowProtect. Under Basic Properties the Task Details line will have the last incremental file that was written which will have the base number in it. Take note of this value as the current chain. NOTEAn example of a base number is: C_VOL-b001*.*, C_VOL-b002*.* ...etc
- In Windows File Explorer navigate to the folder containing the images for the agent in question.
- Search for .spf. If you want to check a specific volume search for volumename*.spf (C_VOL*.spf) This will give you all of the base files. There should only be one base file per volume.
- If you have multiple bases they will be named with different number C_VOL-b001.spf, C_VOL-b002.spf ...etc Take note of which chains are NOT the current chain (discovered in step 3 above).
NOTE: If there is only one chain set then skip the remaining steps below.
- If multiple base images exist for a particular volume then move all of the files in the chains that are NOT current to a different directory outside of the current directory structure. So lets say (for example) the current chain is C_VOL-b002 search for C_VOL-b001* and move all the files listed in the search to a folder outside the images folder so X:\OldChains.
NOTE: A chain includes: .spf, .spi, and .md5 files. Make sure to Cut and Paste (not copy) thus the operation will complete much faster. Once confident the issue is fully resolved (typically after a few days) and are now getting good backups then (if desired) remove the files moved in Step 7 (above) as they are no longer needed.