Introducing x360Recover Virtual Office

The cloud failover feature in x360Recover allows you to start virtual machines in the Axcient Cloud of one or more protected devices. You can then create a Virtual Office running within the Axcient data center, using matching existing server configurations. 

Virtual Office lets you self-manage using a secure, web-based application, which includes role-based authentication with required MFA.

What can you do with Virtual Office?

• Configure network settings for that virtual office 
• Provide secure access to that Virtual Office by configuring VPN
• Configure Site to Site Open VPN, so multiple remote networks connect to that Virtual Office
• Allow VMs to access the internet by enabling outbound connections (disabled by default)
• Establish Port Forwarding rules
• Start the Virtual Office VMs of each server from separate restore points 
• Instantly recover production servers and workstations in the Axcient Cloud
• Perform regular full-office recovery tests to ensure backups are always recoverable 

This video demonstrates the spin-up process and walks through how you can use your Virtual Office:

How to launch Virtual Office

These instructions will walk you through performing a production virtualization, which would be used in the event of a disaster. This type pf local failover VM can be used to temporarily replace production devices until a permanent replacement is ready. 

Please note that you can also use the Virtual Office to (a) create a test environment when you are evaluating potential hardware or software changes or (b) test the virtualization process to verify recovery points in case of a future emergency. Please refer to the full Virtual Office documentation for details on how to use these testing features.

Get started: Access the RMC (Remote Management Console)

Log in to the x360 Portal at https://partner.axcient.com/login

Click Launch on the x360Recover tile.

The Remote Management Console (RMC) opens and displays the Dashboard.

Click the Clients tab on the top navigation of the Dashboard.

When the Client page opens, select the client you wish to recover by clicking on the desired client name.

When the desired client account page is open, click on the green Recover button in the top right navigation. 

STEP 1: Review the types of recovery

All recovery methods supported by Axcient BDR are shown but if a recovery functionality is not currently available on the RMC, that choice will be greyed out.

STEP 2.  Review virtualization options and select the desired method

The virtualization options are displayed.

Click Start Virtualization to continue to launch Virtual Office.

STEP 3. Select either a test virtualization or a production virtualization

A dialog window will open, presenting a choice between a test or a production virtualization.

• Select the Run as Test option to test the virtualization process and verify the availability of recovery points in case of an emergency.
• Select Create Test & Dev Environment when evaluating potential hardware or software changes.
• Select the Run in Production option in the event of a disaster. This local failover VM can be used to temporarily replace production devices until a permanent replacement is ready.

STEP 4 Verify the virtual environment

Verify that the settings for this virtual environment are correct.

Under Services, please note that the  Direct To Cloud  and Cloud Archive options are unselected by default unless the Virtual Office is being started for a Direct-to-Cloud or vault-only device.

Confirm the gateway and met mask information for this client is correct.

To set up a subnet for the Virtual Office, configure the Gateway and Netmask fields

• In the Gateway field, enter the gateway IP address. This address should be the same as the default gateway on the physical network that the Virtual Office is trying to replicate. For example, if devices are on the 192.168.1.xxx network, the gateway will most likely be 192.168.1.1.
• In the Netmask field, enter the netmask value.

To add a new subnet for the Virtual Office, click + Add Another. Please note that you can add up to ten subnets. Subnets must not overlap with other subnets on the Virtual Office.

To delete a subnet, click the red Delete icon.

Note on default selections

The options available on this page depend on the type of devices this client has.

• The Direct To Cloud option will be displayed if this client has at least one D2C device
• The Cloud Archive option will be displayed if this client has at least one vault-only device.

When this page is initially opened for this client, no services or devices will be selected by default.

• When this page is opened for a service, only this service will be pre-selected by default.
• When this page is opened for an appliance device, only its service option will be pre-selected by default.
• When this page is opened for a D2C device, only the D2Coption will be pre-selected by default.
• When this page is opened for a vault-only device, only the Cloud Archive option will be preselected by default.

When all information is correct, click Start Virtual Office to continue. 

STEP 5 Virtual Office set up begins

The Virtual Office is being set up. You will taken to the Virtual Office when it is ready.

If you opt to close this window, you can access the Virtual Office from the dashboard later.

Next steps: How to configure x360Recover Virtual Office: