If the backup of a single object (email, calendar event or contact) fails constantly during a 24 hour period, the backup status of the respective user account shows as Failed. This type of container backup failure then results in an organization backup status of Partial (even when other containers have backed up successfully.)
To improve backup health reporting in these situations, we're providing more control over the processing of failed objects - and the first step is awareness: You can now see a list of any failed objects causing backup failures.
- In x360Cloud v2.62.0, we've added an Object backup status tab to the Reports page.
This new tab shows a list of object versions that have failed to backup, along with the current backup status of those objects.
- Object path indicates the path to the object in the source system.
- Object ID provides an identifier for that object in the source system, so you can locate and verify the details involved. (See Locate an object in the source system.)
- Backup status displays the current results. (See status descriptions below.)
- Last backup attempt shows the date and time of the latest backup attempt for the container housing this particular object (e.g. calendar or mailbox of an end user account).
Object backup status types
Backup status can be displayed in one of three possible types:
- Failure: x360Cloud failed to back up this object version. It will be retried during the next scheduled backup attempt.
- Success: x360Cloud completed a successful backup of this object version. This can occur even though previous attempts may have failed or a newer version of the object is being backed up (after the object was changed in the source system).
- Not Available: This status indicates that this object no longer exists in the source system.
- Objects are only collected in this report when x360Cloud fails to back them up.
This report is not a log of successfully-backed up objects. (The system does not capture objects which successfully backup from the first attempt.)
- When an object's additional backup attempts succeed, that object's status is transitioned from Failure to Success. After a 30-day retention period, this object record is removed from the list.
- If, during a further backup attempt, the source system indicates that the object no longer exists, the object status transitions from Failure to Not Available. After a 30-day retention period, this object record is removed from the list.