Protect Everything. 

What is the x360Portal?

The Axcient x360Portal serves as a single pane of glass for everything related to Axcient products and services. This article will answer some frequently asked questions about what the Portal can do and how you can use the x360Portal most efficiently. 

The x360Portal User Guide is available here:

We'll be working with groups of partners to launch the x360Portal and you can find out the latest news below:

• If you have been provided with an x360Portal account, you can log in here: 
• How to pay your invoice with the x360Portal
• How to request a new account in the x360Portal 

What will the Axcient x360Portal ultimately provide for partners?

The x360Portal will be rolled out over several phases of development. When fully implemented, the Axcient x360Portal will provide partners with :

• Single pane of glass with one credential
• Launchpad to product and services portals
• Advanced dashboard
• Monitoring and alerting 
• Usage reporting
• Billing payments
• Expedited troubleshooting
• Focused training and education
• Consistent user experience

What can I do on the Axcient x360Portal today?

Right now, we are rolling out Phase One, which includes the following features:

• Access all Axcient *x360 Product Portals (x360Cloud, x360Recover, x360Sync)
• Manage existing technical support tickets and submit new tickets
• Pay invoices and review usage, statements and transactions
• Enable multi-factor authentication (MFA)
• Enroll and review your Axcient Product Certification Courses
• Easily locate key contacts at Axcient (Partner Success Manager, Support, etc.)
• Invite your colleagues and assign them individual levels of access (roles)
• Get alerted on special events, upcoming training sessions, and new releases.
• Manage your email communication preferences 

*formerly CloudFinder, Replibit and Anchor

How can I use the x360Portal features?

Dashboard  

The Dashboard provides links to each of your applicable product portals, your support tickets, and our feature requests page (among other useful portals.) 

You can also explore additional Axcient suite products here which you may not have currently activated.

The Dashboard also gives you access to the following activities: 

1. Contacts

The Contacts page is where you’ll find connections to your Axcient representative and your Partner Success Team, as well as links to the Billing department and Tech Support, all in one place.

2. Users

The Users page is where you add your employees to your organization. You can manage which employees have access, and set up their permission roles.  

Learn how to create, edit, manage and delete User accounts here:

3. Support

The Support page is where you will create, view and track the status of your Support requests. You can see the ticket ID#, the product involved, the creation date and the status of all of your Support requests on this page, among other details.

Learn how to work with Support request tickets:

4. Billing

From the Billing dashboard, you can select several options:

• Make a payment of your invoices
• View and download usage information
• Print or email individual statements by specific date
• Display a list of A/R for a specific date range
• Display a list of transactions (credit memos, deposits, invoices.)

Learn how to use the Billing tools:

5. Training

From the Training tab, you can enroll, attend, complete and review your Axcient Product Certification Courses.

See descriptions of the certification training courses available for you:

6. Account Settings 

To open your Account Settings, click on your account name in the upper right corner of your Dashboard.

In the dropdown menu, select Account Settings:

The Account Settings page provides options to edit general info, user names, passwords, MFA preferences, contact info, and organization details. You can also select which of our newsletters you would like to subscribe to.

Click the Security tab on the Settings page to  manage multi-factor authentication (MFA).

Learn more about setting up MFA here:

Have more questions about the x360Portal?

Please contact your Account Representative or the Support Team.