Release Information |
Version: 0.1.7 |
Release Date: Wednesday, November 7th 2018 |
Portal Enhancements
Axcient is pleased to announce the first release of the Axcient x360 Portal v0.1.7.
The x360 Portal serves as a single pane of glass for everything related to Axcient products and services.
Supported Features
Sign up
- Account registration via email invitation
Login
- Login to access the Portal
- Option to reset password
Dashboard
- View active product cards with links to their respective portals
- View inactive products with links to pertinent product information
- View other portals cards with links to relevant Axcient services, including:
- Knowledge base
- Create support requests
- Request feature
My Contacts
View Axcient's general and dedicated contact information
- Axcient Headquarters
- Office hours
- Dedicated Sales Representative
- Partner Success Team
- Tech Support
- Billing
- Accounting
Users
- View list of created accounts per organization
- Creation of new accounts with two levels of permissions
- Basic
- Administrator
- Viewing and editing account details
Support
- View list of created support requests per organization
- View status of tickets
- Create new support requests
- Per product-type
- Attach files
- View support request details
- Add comments and attach files to support requests
Settings
Divided into two main sections, partners can view and manage information regarding:
(a) My Account - Viewing and editing account information:
- General information
- Manage password
- Contact information
- Organization details
- Shipping address
- Billing address
(b) Newsletter - This is where partners manage all Axcient marketing-related communications
Help page
- View overview information about the Portal
- View supported browsers information
- Link to submit directed Portal feedback
- Link to submit directed Portal Feature Requests
Questions?
Please contact your Partner Success Specialist or Axcient Support if you have any questions.
For a complete list of Axcient status updates and scheduled maintenance advisories, please bookmark or subscribe to the Axcient Status page.
Thanks,
The Axcient x360 Portal Team
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