x360 Portal - Release Notes 0.1.7

Portal Enhancements

Axcient is pleased to announce the first release of the Axcient x360 Portal v0.1.7.

The x360 Portal serves as a single pane of glass for everything related to Axcient products and services.  

Supported Features

Sign up

• Account registration via email invitation 

Login

• Login to access the Portal
• Option to reset password

Dashboard

• View active product cards with links to their respective portals
• View inactive products with links to pertinent product information 
• View other portals cards with links to relevant Axcient services, including:
  • Knowledge base
  • Create support requests
  • Request feature

My Contacts

View Axcient's general and dedicated contact information

• Axcient Headquarters
• Office hours
• Dedicated Sales Representative
• Partner Success Team
• Tech Support
• Billing
• Accounting

Users

• View list of created accounts per organization
• Creation of new accounts with two levels of permissions
  
  • Basic
  • Administrator
• Viewing and editing account details

Support

• View list of created support requests per organization
• View status of tickets
• Create new support requests
  • Per product-type
  • Attach files
• View support request details
• Add comments and attach files to support requests

Settings

Divided into two main sections, partners can view and manage information regarding:

(a) My Account - Viewing and editing account information:

• General information
• Manage password
• Contact information
• Organization details
• Shipping address
• Billing address

(b) Newsletter - This is where partners manage all Axcient marketing-related communications

Help page

• View overview information about the Portal
• View supported browsers information
• Link to submit directed Portal feedback
• Link to submit directed Portal Feature Requests 

Questions?

Please contact your Partner Success Specialist or Axcient Support if you have any questions. 

For a complete list of Axcient status updates and scheduled maintenance advisories, please bookmark or subscribe to the Axcient Status page.

Thanks,

The Axcient x360 Portal Team