How to restore an end user account
If an entire x360Cloud end user account has been lost, you can restore it.
STEP 1: Launch the x360Cloud Organization dashboard
In the Reseller Portal Dashboard page, open the Organizations tab and click the client ID of the organization you want to manage.
The organization Dashboard page displays, giving you access to organization details.
STEP 2: Access the Users Page
In the left-hand navigation menu, click the Accounts tab.
The Accounts page displays, giving you access to advanced end user management tools.
STEP 3: Search for the End User
In the Search bar, type in the name of the end user you want to manage.
Then, in the left-hand results window, click the name of the end user you want to manage.
End user details will display in the right-hand browser window.
STEP 4: Restore the End User
In the End User Details pop-up box (within the right-hand browser window), click the Restore button to restore end user backup data to the same user or a different end user account.
In the Restore pop-up window, select your restore options:
- In the Restore to User drop-down menu, select the end user account where this data will be restored. You can select the same end user or a different end user account.
- Select Restore sharing permissions, if desired.
- For OneDrive users, you can choose the Send email about restored permissions drop-down menu.
- In the Name of the Restore Folder field, type the name of the folder where the restored data will reside.
Click the Restore button to complete the process.