Problem: The System Time is incorrect on the Axcient appliance.
Cause: The Axcient appliance uses NTP to set the system clock. If the time listed for events is not correct, the system might not have access to an NTP server. This can occur if the firewall policy denies access to the targeted NTP servers.
Solution: To ensure the Axcient appliance has access to an appropriate NTP server, allow access through the firewall to the following IP address:
Port 123 is the standard NTP port, and ntp.ubuntu.com (22.214.171.124) is one of the NTP servers that the Axcient appliance uses to set the clock.