Axcient DirectRestore - Cannot see mount point when restoring email

Problem: After installing the Axcient DirectRestore application on a device, attempts to restore an email results in mount points unavailable.

Cause: The most likely cause is the DirectRestore application installed on a workstation which does not have access to the same network as the Axcient Appliance and Exchange Server.

Solution: Confirm that the device where the DirectRestore application is installed can access the same network or use VPN and connect into the network where the target device is located.

In the future, please note that Axcient recommends installing the DirectRestore application on a device located at the end client side, rather than a workstation that is not on the same network as the target device.