Problem: The entire Virtual Appliance (vApp) gets wiped and recovery of the entire vApp environment from the Axcient Cloud is required.
Cause: While this is a rare scenario, it usually implies a catastrophic failure of the data center and/or rack where the Axcient Virtual Appliance is running, such as fire, water damage, earthquakes or other natural disaters.
Solution: Once the user is ready to restore the entire vApp environment, the user should do the following:
- Contact Axcient Support and describe the situation at hand.
- Axcient will ship a USB drive with all required replicated data in the Cloud.
- The user will configure the USB Passthrough using VMware to the VM that is running the Axcient Virtual Appliance.
- Once Step 3 is completed, plug in the USB drive and then call Axcient Support to complete the process.