x360Sync - Service Advisory - Private Cloud 2.8.0.2047 Known Issues

x360Sync Private Cloud partners might experience two issues during the 2.8.0.2047 upgrade process. This document describes a summary of each issue, including solution instructions and plans for future improvements. 

Issue 1 Summary

In some environments, the Apache service does not start on an automatic update from 2.8.0.2001 to 2.8.0.2047. This issue is caused by the Python update running in silent mode.

Solution

Download the installer and manually re-run the update of Private Cloud 2.8.0.2047. 

Plans for Improvement

In the next update, we plan to include instructions to cleanly uninstall and install Python if its upgrade is required. Additionally, we plan to contact Python Support and report this issue.

Issue 2 Summary

After an update from 2.8.0.2001 to 2.8.0.2047, users are unable to register certain agents.

Solution

Update the [web] section of the config.ini file and remove the "use_ssl=true" and "ssl_port=" instructions.

1. On the server, navigate to the installation directory (for example, C:\Anchor Server\conf\config.ini).
2. Open the config.ini file.
3. Find the [web] section of the file.
   
   
4. Remove the use_ssl=true and ssl_port= instructions.
   
   
5. Save the file and close.

Plans for Improvement

The x360Sync team is currently working on an update that will fix this issue automatically. In the meantime, if you notice any issues with an agent's registration, please apply the described solution manually.