x360Recover RMC v3.5
Important note: Please ensure all users who require access to the x360Recover RMC have an x360 Portal account as soon as possible.
Existing RMC user credentials will stop working after April 1, 2021.
Features and enhancements
x360Recover and Direct-To-Cloud (D2C)
x360Recover and Direct-To-Cloud (D2C) partners can now configure integration with the two most popular PSA platforms - ConnectWise and Autotask - to provide seamless automation, easy access and clear visibility of all backups. The Axcient x360Recover RMC alert management system leverages both platforms with a simple, comprehensive and easy-to-use interface which allows you to begin monitoring in minutes.
General instructions can be found at How to integrate with a PSA platform
- Step-by-step instructions to integrate ConnectWise PSA with x360Recover RMC
- Step-by-step instructions to integrate Autotask PSA with x360Recover RMC
- SLA Alerts via email notification
x360Recover and Direct-To-Cloud (D2C) partners now have an option of setting up SLA alert notifications to be received by email. To enable the email notifications, go to the client settings page and add the email addresses to which these notifications should be sent.
- Global PSA configuration
Partners can now configure organization-level PSA default settings on the x360Recover RMC organization settings page. These defaults will be automatically applied to all clients in the organization unless client-level PSA settings are already in effect.
Partners have an option to customize the PSA settings for individual clients as required from the client settings page.
- BETA: Axcient x360Recover RMC Web Portal Modernization
We are currently working to modernize the x360Recover Web Console and bring the design in line with other Axcient Portals. The new UI preview is now available. To enable the preview, simply click on the preview link provided on the top blue banner.
Note: User may enable or disable preview mode anytime.
- Fixed an issue with device protection threshold inheritance that was causing false alert generation under certain conditions.
- Fixed a few miscellaneous page loading and alignment issues