FAQs | General Information | Newsletter
FAQs
- Axcient Support Service Level Agreements - SLAs
- How do I sign in to my Axcient Knowledgebase account?
- How do I subscribe and follow Axcient Knowledgebase content?
- How to enable Auto Pay
- How to submit a Support ticket
- How to request a feature
Integrate with Third Party PSA Tools
- Autotask PSA - Integrate x360Recover RMC
- ConnectWise PSA - Integrate x360Recover RMC
- ConnectWise PSA - Integrate x360Cloud (CloudFinder)
- ConnectWise PSA - Integrate x360Sync (Anchor)
- [Legacy] Integrate OBM for ShadowProtect with ConnectWise
- [Legacy] Integrate BRC with ConnectWise
Technical Best Practices NEWSLETTER
Multi-Factor Authentication (MFA)
General VSS issues
- Backup Failure due to Microsoft SQL Server VSS Writer in a Failed State after updating Microsoft Azure AD Connect
- Error: "snapshot creation for the volume has failed" in aristos.log
- VSS Error E_UNEXPECTED (0x8000ffff)
- Re-registering VSSAdmin - Writers not stable
- Backup failure, VSS WMI Writer unregistered
- Windows Event Log: VSS Event ID 12292
Preloading
- Overview of Preloading (Seeding)
- WebSeed Guide
- How long will my initial preload backup take?
- Preload using SFTP
- Request a Preload (Seed) Drive
- Create a Preload (Seed) Data Set: for ShadowProtect (2015 legacy method)
HIPAA
What's new in the Knowledgebase?
Axcient in the news
Axcient Status Updates: How (and Why) to Use Them
Remote WorkForce Best Practices: x360Cloud
x360Sync (Anchor)
- x360Sync (Anchor) - Remote Workforce Best Practices
- x360Sync (Anchor) - Install the Desktop Client through RDP
- x360SYnc (Anchor) - Protect Video Conference Recordings While Working Remotely
- x360Sync (Anchor)- Silently Install and Register the Desktop Client (OS X)
- x360Sync (Anchor) - Silently Install and Register the Desktop Client (Windows)
- Anchor - Value Proposition