FAQs | Training

FAQs

• Axcient Support Service Level Agreements - SLAs
• How do I sign in to my Axcient Knowledgebase account?
• How do I subscribe and follow Axcient Knowledgebase content?
• How to enable Auto Pay
• How to submit a Support ticket
• How to request a feature

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Training

• Schedule live, customized technical training
• TRAINING - x360Cloud Certification Courses
• TRAINING - x360Recover Certification Courses
• TRAINING - x360Sync Certification Courses
• TRAINING - x360Recover BRC/Fusion ACE Certification Courses
• x360Cloud Training Video

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Integrate with Third Party PSA Tools

• Autotask PSA - Integrate x360Recover RMC
• ConnectWise PSA - Integrate x360Recover RMC
• ConnectWise PSA - Integrate x360Cloud
• ConnectWise PSA - Integrate x360Sync
• [Legacy] Integrate OBM for ShadowProtect with ConnectWise
• [Legacy] Integrate BRC with ConnectWise

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Multi-Factor Authentication (MFA)

• x360 Portal - Enable Multi-Factor Authentication (MFA)
• x360Cloud - Enable Multi-Factor Authentication (MFA)
• x360Sync - Enable Multi-Factor Authentication (MFA)
• x360Recover - Enable Multi-Factor Authentication (MFA) on x360Recover's Management Portal

Axcient Software Downloads

• Software downloads

What's new in the Knowledgebase?

• New Knowledgebase articles:

Preloading

• Overview of Preloading (Seeding)
• WebSeed Guide
• How long will my initial preload backup take?
• Preload using SFTP
• Request a Preload (Seed) Drive
• Create a Preload (Seed) Data Set: for ShadowProtect (2015 legacy method)

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General VSS issues

• Backup failure due to Microsoft SQL Server VSS Writer in a failed state after updating Microsoft Azure AD Connect
• Error: "snapshot creation for the volume has failed" in aristos.log
• VSS Error E_UNEXPECTED (0x8000ffff)
• Re-registering VSSAdmin - Writers not stable
• Backup failure, VSS WMI Writer unregistered
• Windows Event Log: VSS Event ID 12292

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Technical Best Practices NEWSLETTER

• 2021 issues
• 2020 issues
• 2019 issues
• 2018 issues
• A Word from our CTO:
• Technical Best Practices Newsletter [Videos]

HIPAA

• HIPAA Compliance

Axcient in the news

• Media: Research reports, news, press releases, awards and more

Axcient Status Updates: How to Use Them

• How To Subscribe to Axcient Status Updates
• What Are Axcient Status Updates?

Remote WorkForce Best Practices: x360Cloud

• x360Cloud- Plan for remote work with x360Cloud
• x360Cloud - How to protect Microsoft Teams
• x360Cloud Value Proposition

x360Sync

• x360Sync - Remote Workforce Best Practices
• x360Sync - Install the Desktop Client through RDP
• x360Sync - Protect Video Conference Recordings While Working Remotely
• x360Sync - Silently Install and Register the Desktop Client (OS X)
• x360Sync - Silently Install and Register the Desktop Client (Windows)
• x360Sync - Value Proposition

Axcient Service Advisories

• Axcient Service Advisory - Scheduled Maintenance for x360Sync, File Backup, and Legacy BDR for ShadowProtect

Archive

• Partner Center: LEARNING CENTER
• Partner Center: PARTNER DOCUMENTATION

Internal Only

• MFA instructions