FAQs | Training
FAQs
- Axcient Support Service Level Agreements - SLAs
- How do I sign in to my Axcient Knowledgebase account?
- How do I subscribe and follow Axcient Knowledgebase content?
- AirGap - Axcient x360Recover
- How to enable Auto Pay
- How to submit a Support ticket
Training
- Schedule live, customized technical training
- TRAINING - x360Cloud Certification Courses
- TRAINING - x360Recover Certification Courses
- TRAINING - x360Sync Certification Courses
- TRAINING - x360Recover BRC/Fusion ACE Certification Courses
- x360Cloud Training Video
Integrate with Third Party PSA Tools
- Autotask PSA - Integrate x360Recover RMC
- ConnectWise PSA - Integrate x360Recover RMC
- ConnectWise PSA - Integrate x360Cloud
- ConnectWise PSA - Integrate x360Sync
- [Legacy] Integrate OBM for ShadowProtect with ConnectWise
- [Legacy] Integrate BRC with ConnectWise
Multi-Factor Authentication (MFA)
Axcient Software Downloads
What's new in the Knowledgebase?
Preloading
- Overview of Preloading (Seeding)
- WebSeed Guide
- How long will my initial preload backup take?
- Preload using SFTP
- Request a Preload (Seed) Drive
- Create a Preload (Seed) Data Set: for ShadowProtect (2015 legacy method)
General VSS issues
- Backup failure due to Microsoft SQL Server VSS Writer in a failed state after updating Microsoft Azure AD Connect
- Error: "snapshot creation for the volume has failed" in aristos.log
- VSS Error E_UNEXPECTED (0x8000ffff)
- Re-registering VSSAdmin - Writers not stable
- Backup failure, VSS WMI Writer unregistered
- Windows Event Log: VSS Event ID 12292